Update a support ticket | Moov Documentation

Update a support ticket

Updates a support ticket.

To access this endpoint using an access token you'll need to specify the /accounts/{accountID}/tickets.write scope.

If you're updating the ticket on behalf of another account, then you'll need to specify the /accounts/{partnerAccountID}/tickets.write and /accounts/{accountID}/profile.read scopes.

PATCH

/accounts/{accountID}/tickets/{ticketID}

Ask

curl -X PATCH "https://api.moov.io/accounts/{accountID}/tickets/{ticketID}" \
  -H "Authorization: Bearer {token}" \
  -H "X-Moov-Version: v2026.07.00"

Ask

mc, _ := moov.NewClient()

var accountID string // customer
var ticketID string

mc.UpdateTicket(ctx, accountID, ticketID, moov.UpdateTicket{
  Status: moov.UpdateTicketStatusClosed,
})

Ask

import { Moov } from "@moovio/sdk";

const moov = new Moov({
  security: {
    username: "",
    password: "",
  },
});

async function run() {
  const result = await moov.support.updateTicket({
    accountID: "7cce2b85-37c2-4c76-954c-03dcec2b12f0",
    ticketID: "1d621d17-8e7d-4ac0-9f7d-6e9fcebe8eef",
    updateTicket: {},
  });

console.log(result);
}

run();

Ask

declare(strict_types=1);

require 'vendor/autoload.php';

use Moov\MoovPhp;
use Moov\MoovPhp\Models\Components;

$sdk = MoovPhp\Moov::builder()
    ->setSecurity(
        new Components\Security(
            username: '',
            password: '',
        )
    )
    ->build();

$updateTicket = new Components\UpdateTicket();

$response = $sdk->support->updateTicket(
    accountID: '7cce2b85-37c2-4c76-954c-03dcec2b12f0',
    ticketID: '1d621d17-8e7d-4ac0-9f7d-6e9fcebe8eef',
    updateTicket: $updateTicket
);

if ($response->ticket !== null) {
    // handle response
}

Ask

package hello.world;

import io.moov.sdk.Moov;
import io.moov.sdk.models.components.Security;
import io.moov.sdk.models.components.UpdateTicket;
import io.moov.sdk.models.errors.GenericError;
import io.moov.sdk.models.errors.UpdateTicketError;
import io.moov.sdk.models.operations.UpdateTicketResponse;
import java.lang.Exception;

public class Application {

public static void main(String[] args) throws GenericError, UpdateTicketError, Exception {

Moov sdk = Moov.builder()
                .security(Security.builder()
                    .username("")
                    .password("")
                    .build())
            .build();

UpdateTicketResponse res = sdk.support().updateTicket()
                .accountID("7cce2b85-37c2-4c76-954c-03dcec2b12f0")
                .ticketID("1d621d17-8e7d-4ac0-9f7d-6e9fcebe8eef")
                .updateTicket(UpdateTicket.builder()
                    .build())
                .call();

if (res.ticket().isPresent()) {
            System.out.println(res.ticket().get());
        }
    }
}

Ask

from moovio_sdk import Moov
from moovio_sdk.models import components

with Moov(
    security=components.Security(
        username="",
        password="",
    ),
) as moov:

res = moov.support.update_ticket(account_id="7cce2b85-37c2-4c76-954c-03dcec2b12f0", ticket_id="1d621d17-8e7d-4ac0-9f7d-6e9fcebe8eef")

# Handle response
    print(res)

Ask

require 'moov_ruby'

Models = ::Moov::Models
s = ::Moov::Client.new(
  security: Models::Components::Security.new(
    username: '',
    password: ''
  )
)
res = s.support.update_ticket(account_id: '7cce2b85-37c2-4c76-954c-03dcec2b12f0', ticket_id: '1d621d17-8e7d-4ac0-9f7d-6e9fcebe8eef', update_ticket: Models::Components::UpdateTicket.new)

unless res.ticket.nil?
  # handle response
end

Ask

using Moov.Sdk;
using Moov.Sdk.Models.Components;

var sdk = new MoovClient(security: new Security() {
    Username = "",
    Password = "",
});

var res = await sdk.Support.UpdateTicketAsync(
    accountID: "7cce2b85-37c2-4c76-954c-03dcec2b12f0",
    ticketID: "1d621d17-8e7d-4ac0-9f7d-6e9fcebe8eef",
    body: new UpdateTicket() {}
);

// handle response

Example

{
  "ticketID": "string",
  "number": 0,
  "title": "string",
  "contact": {
    "email": "string",
    "name": "string"
  },
  "status": "new",
  "createdOn": "2019-08-24T14:15:22Z",
  "updatedOn": "2019-08-24T14:15:22Z",
  "latestMessageOn": "2019-08-24T14:15:22Z",
  "closedOn": "2019-08-24T14:15:22Z",
  "foreignID": "string"
}

Response errors

Invalid Syntax: The server could not understand the request due to invalid syntax.

{
  "error": "string"
}

Missing Authentication: The request contained missing or expired authentication.
Unauthorized Access: The user is not authorized to make the request.
Resource Not Found: The requested resource was not found.
Conflict: The request conflicted with the current state of the target resource.

{
  "error": "string"
}

Validation Failures: The request was well-formed, but the contents failed validation. Check the request for missing or invalid fields.

{
  "status": "string"
}

Rate Limiting: Request was refused due to rate limiting.
Unexpected Error: The request failed due to an unexpected error.
Downstream Service Failure: The request failed because a downstream service failed to respond.

Versioning

Set this header to v2026.07.00 to use the API described in this specification. When omitted, the server defaults to v2024.01.00, which may not match the behavior documented here.