# Sales best practices

Last updated 8 months ago

## What are card not present best practices?

Card not present transactions are common in ecommerce, mail & telephone orders. Note, card not present transactions have a higher risk of chargeback and fraud. The following are some best practices:

- Obtain 3 or 4 digit CVV
- Obtain the expiration date
- Use an address verification system
- Provide copy of sales
- Obtain proof of delivery
- Do not accept card data through emails

View [full article](https://support.moov.io/articles/3292862628-what-are-card-not-present-best-practices)

## What are receipt best practices?

For sales and refund receipts, the following are best practices:

- The cardholder’s truncated account number, displaying no more than the last four digits of the card number
- Date of the transaction
- Amount of the transaction, including currency
- Description of the goods or services
- Description of the return and refund policy
- Valid authorization code
- Doing Business As (DBA) name and location
- Do _not_ include expiration date of card on receipts

View [full article](https://support.moov.io/articles/3470779157-what-is-required-for-sales-and-refund-receipts)

## How can I identify a suspicious transaction?

Industries that sell gift cards, jewelry, electronics, clothing, and accessories are prone to fraud. Use the following list to help identify possible fraud:

- Purchases substantially greater than your usual customer (e.g., your average transaction is $60, but this transaction is for $360)
- Customer in a rush to receive the product/service as quickly as possible regardless of your suggestions or options to save on shipping, etc.
- Purchasing an unusual amount of expensive items or the same items
- Customer repeatedly comes back in a short amount of time, or right before closing time, to make additional purchases
- Unusual, sudden increase in the number and average sales transactions over a one to three day period
- Previous history of disputed charges
- Orders shipped to an address other than the billing address, or use of anonymous/free email domains
- Orders sent to zip codes or countries where you show a history of fraudulent claims
- A large number of prepaid cards to make purchases

View [full article](https://support.moov.io/articles/6541310408-how-can-i-identify-suspicious-transactions)